To give the customer a price estimate for work to be performed.
To use only proven high-quality merchandise.
To employ the best skilled technicians obtainable.
To furnish an itemized invoice. Replaced parts may be inspected upon request.
To have a sense of personal obligation to each individual customer.
To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventative maintenance.
To furnish or post copies of any warranties covering parts or services.
To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
To follow state regulations.
To notify the customer if appointments or completion promises cannot be kept.
To exercise reasonable care for the customer's property while in our possession.
To maintain a system for fair settlement of customer's concerns
Just had my 1966 Chevy II in for a front end alignment, the guys did a perfect job, runs straight and true again.
I really appreciated the extra time spent establishing the ride height with the new air spring setup.